Refund Policy

This policy forms part of our Terms of Service.

1. Free uses and failed emails

Every account receives 10 free uses of each paid feature. If an email cannot be delivered by ScholarLinked, the free use or credit used for it is restored to your account automatically. You do not need to request this.

2. Credit packs

You may request a full refund of a credit pack within 14 days of purchase, provided that none of its credits has been used.

3. Monthly plans

You may request a full refund of a monthly plan within 14 days of purchase, provided that none of its included uses has been used. Monthly plans do not renew automatically, so there is nothing to cancel.

4. Your right of withdrawal

By using credits or a monthly plan, you expressly request that we begin providing the service immediately, and you acknowledge that you lose your right of withdrawal in respect of any part of the service that has already been provided.

5. How to request a refund

• Contact us through the Help Centre or the Contact page, stating the email address of your account and your transaction ID.
• Card payments are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders. For a card payment you may also contact Paddle directly at paddle.net.
• Approved refunds are returned to the original payment method wherever possible.
• Purchases made through an app store are refunded under that store's rules.

6. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer.